Refunds and Returns Policy
Last updated: 4/22/2024
Thank you for shopping at Clear Vision Defend!
Returns
We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility Criteria for Returns:
- You have 30 calendar days to return an item from the date you received it.
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Initiating a Return:
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] or text 5155676909 to request a return authorization.
- Pack your item securely in the original packaging.
- Ship your return to the following address:
Clear Vision Defend 702 2nd Ave SW Altoona, IA 50009 United States
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Eligibility Criteria for Refunds:
- We will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you would like to exchange your item for a different one, please contact our customer support team. You will be responsible for any price difference and shipping costs associated with the exchange.
Non-Returnable Items:
Some items are non-returnable and non-refundable:
- Gift cards
- Downloadable software products
- Health and personal care items
- Intimate or sanitary goods
- Perishable goods
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our refunds and returns policy, please contact us:
By email: [email protected]
By phone: 5155676909
By mail: Clear Vision Defend 702 2nd Ave SW Altoona, IA 50009 United States